Refund policy

At The Golden Hump LLP, customer satisfaction is important to us. Due to the perishable nature of our products, we maintain a strict Return, Refund & Cancellation Policy to ensure product quality and food safety.

• Returns or replacement requests are accepted only if the product received is damaged, defective, leaking, incorrect, or expired at the time of delivery.
• Any claim must be reported within 24 hours of receiving the order by providing the Order Number, clear photographs of the product, packaging, shipping label, and preferably an unboxing video.
• Claims submitted after 24 hours or without sufficient supporting evidence may not be eligible for a refund or replacement.
• Upon verification and approval of the claim, The Golden Hump LLP may, at its sole discretion, offer a replacement, store credit, or refund. Approved refunds will be processed to the original payment method within 5–7 business days, subject to the payment provider's processing timelines.
• Orders may be cancelled only before dispatch. Once an order has been dispatched, it cannot be cancelled.
• Returns or refunds will not be accepted for products that have been opened, consumed, improperly stored, mishandled, or damaged after successful delivery, except where the issue is attributable to The Golden Hump LLP.
• The Golden Hump LLP reserves the right to reject any return, refund, replacement, or cancellation request that does not comply with this policy.
• The Golden Hump LLP reserves the right to amend, modify, suspend, or update this Return, Refund & Cancellation Policy at any time without prior notice. Any changes shall become effective immediately upon publication on this website.